Terms of Service
Booking
After receiving your inquiry via our online form or email, we will send you our offer usually within 24 hours. If you are satisfied with the offer and wish to book it, the procedure will be:
1. Upon receiving the booking request, we will start making the necessary reservations (selected hotel, golf courses, transfers, and etc.).
2. After all reservations are confirmed by our suppliers, we will start creating a final itinerary for you. When you receive this itinerary from us, we will send you the proforma invoice and payment instructions too. The due date for the payment is based on whether it is an individual or group booking – you will find more in following paragraph named “Payment conditions”.
3. After the full payment is credited to our account, you will receive the Bookinprague vouchers from us for all booked services.
Payment conditions
* Individuals (up to 5 rooms) = 10 days prior to arrival
* Groups (6 or more rooms) = Advised upon confirmation
Payment method:
* Bank transfer : All bank transfer fees should be covered by the payee (clients).
* Card : Surcharge(+3.5% of the total amount applies. We accept only Visa or MasterCard)
* Cash upon arrival (in special cases – contact us for more details)
Deposits
* Individuals = no deposit required
* Groups (6 or more rooms) = we require a 10% deposit of the total amount to secure the booking. Includes a non-refundable EUR 150 service fee/booking/group.
Cancellation conditions
*If we refund to your credit card, we will refund the amount minus 3%.
Individuals (up to 5 rooms):
* 8 days and more prior to arrival – free of charge
* 7-4 days prior to arrival – 50% of total price will be charged
* 3 days or less or no show – 100% of total price will be charged
Groups (6 or more rooms)
Advised upon confirmation
Discounts
– Group discount: in case of 16 or more golfers, there is a discount for tour leader (the discount is depended on the number of golfers and hotel).
– Discounts for golf PROs (In case of 3 or more non-golfers, 1 golf PRO will have free green fee upon presenting PGA license/certificate at the golf course. )
Data security
For successful booking, we require certain personally identifiable information from you; for example full name, billing address, email address, mobile phone number and etc.
We will not sell or pass any of these obtained information to any 3rd party!
Refunds
For any insufficient services, we will refund to you before your departure or within 7 days from your departure from Prague, in case we receive in written form and it was our fault.
Insurance
We recommend you to have full and comprehensive insurance including a loss and damage of luggage. We are not responsible for any personal injury / illness / accident, neither for any damage / loss of personal items.
Others
All golfers must have proper handicap certificate – The Green card.
Rental of golf clubs are possible but the number of sets are limited.
All persons must be seated and fasten their seat belts when they are on board of our transportation.
All golfers must follow the rules of the each golf courses. Otherwise, the course marshal will kick you out from the course without any refund!
Please follow the tee times and pick up times. If you miss the tee time, not by our failure or traffic jams, we cannot guarantee any alternative tee time.
By making a booking, the client have agreed our all terms and conditions written above.
I. BASIC CONCEPTS
1.1. Terms and Conditions shall mean these Terms and Conditions of the business entity Baris Elyildirim, with regards to the Bookinprague.combrand.
1.2. The Provider shall mean the business entity Baris Elyildirim, having its registered office at K Vodarne 462, 250 85 Bast, Czech Republic, IČ: 09794859
1.3. The Customer shall mean a natural person or legal entity for whom the Provider carries out Road Passenger Transport Service on the basis of an order.
1.4. The Order shall mean an order for the Road Passenger Transport Service which contains all the details, i.e. the starting point, the destination, the date of the transport, the starting time and the price thereof.
1.5. The Starting Point shall mean the place designated by the Customer at which the Provider shall be obliged to pick up the Customer. The Customer undertakes to give the Provider correct information about the Starting Point and the starting time. In the event of breaching these obligations, the Provider shall not be liable for failure to arrive at the Starting Point on time.
1.6. The Destination shall mean the place designated by the Customer to which the Provider shall be obliged to transport the Customer.
II. BASIC PROVISIONS
2.1. The Terms and Conditions apply to all Road Passenger Transport Services carried out by the Provider. These Terms and Conditions may only be deviated from in individual cases by written agreement between the Provider and the Customer.
III. OBLIGATIONS OF THE CUSTOMER AND THE PROVIDER
3.1. The Customer undertakes, in case it wants to use the Provider´s services, to book the transport in the specified manner, i.e. by telephone, electronically (by e-mail) or using the online form.
3.2. The Customer undertakes to provide its name or company name, e-mail, telephone number, Starting Point, Destination, date of transport and starting time in case it wants to book the services of the Provider.
3.3. The Provider undertakes to accept the Customer´s request to book transport and to inform the Customer of the service price by telephone or electronically (by e-mail) as soon as possible.
3.4. If the Customer wishes to use the Provider´s services, it undertakes to confirm the service price to the Provider electronically (by e-mail) before the transport commences and shall be obliged to pay this price no later than 24 hours before the specified starting time.
3.5. The Provider undertakes in case of the following:
Accepting all the particulars (Starting Point, Destination, transport time, starting time);
Confirming the price set by the Customer;
Paying the price to the Provider;
To pick up the person(s) at the Starting Point on time and arrange transport to the Destination.
3.6. The Provider undertakes to inform the Customer without further delay in case of impossibility to arrive at the Starting Point and to agree on the further procedure.
3.7. The legal relationship between the Customer and the Provider is established by the payment of the set price.
IV. PAYMENT TERMS
4.1. The price of the transport may be paid in the following manners:
Bank transfer to the Provider´s account – payment may be carried out in EUR.
Payment card via the Internet – the customer receives a link to a payment gateway through which it enters its payment card details and carries out the transaction which is possible only in EUR.
4.2. The Provider shall be obliged to issue an invoice / tax document to the Customer.
V. CLAIMS AND ORDER CANCELLATION
5.1. If the customer discovers that the services provided are deficient in quality or scope, it shall be entitled to file a complaint about such deficiencies.
5.2. The complaint must be resolved without undue delay after identifying the defect and within 7 days of the transport.
5.3. A complaint within the meaning of the preceding paragraph must be in writing or in electronic form. It must contain a precise description of the damage caused and must be delivered to the Provider within the time limit specified in the preceding paragraph.
5.4. Should the Customer fail to assert its claims within the time and in the manner provided for in this Article, the transfer shall be deemed to have been timely and properly performed.
5.5. If the Customer cancels the Order within 48 hours before the trip starts, a full refund shall be provided immediately.
5.6. If the Customer cancels the Order within 24 hours before the trip starts, 50% of the price shall be refunded immediately.
5.7. If the Customer cancels the Order later than 24 hours before the trip starts, 100% of the price shall be charged.
5.8. The trip start shall mean the date and time of pick-up at the Starting Point specified in the Order.
5.9. In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which was used at the time you made the booking.
VI. RELATIONSHIP TO CZECH LAW AND LITIGATION
6.1. All legal relations arising between the Provider and the Customer are governed by the laws of the Czech Republic. In matters not covered by the contract or the Terms and Conditions, the relevant provisions of the Commercial Code shall apply.
6.2. These Terms and Conditions shall only apply unless otherwise provided in a written contract.
VII. PRIVACY POLICY
7.1. The Customer provides its necessary personal data to carry out the necessary accounting operations required to issue the tax invoice.
7.2. The Provider undertakes to treat and handle the Customer´s personal data in accordance with the applicable legal regulations, collecting it only for this purpose and to improve its own services.
7.3. By completing the online form, the Customer agrees to the collection and use of information about it, subject to the above conditions.
VIII. FINAL PROVISIONS
8.1. These terms and conditions are valid from 1 February 2023